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Billing, Cancellations & Refunds

Billing Cycle

Your Hatch Athletic membership will automatically renew based on your selected plan — monthly, or annually — and you’ll be billed on the same calendar day each period unless you cancel in advance. 

If your renewal date falls on a day that doesn’t occur in a given month (e.g. the 31st), your payment will be processed on the closest applicable day.

Modifications, Cancellation & Refunds Policy

Product Instalment Plans

If you are paying for a Hatch Athletic product by monthly instalment or subscription, your payment will automatically renew based on the date of your initial transaction and you’ll be billed on the same calendar day each month. There are no early cancellation options for those paying for their product by monthly instalment and the full product price is payable by the end of your term.

If your renewal date falls on a day that doesn’t occur in a given month (e.g. the 31st), your payment will be processed on the closest applicable day.

How to cancel
  1. Log in to your account at www.hatchathletic.com
  2. Click your account icon (top right)
  3. Go to “My Products"
  4. Click “Cancel” at the bottom of your plan details
FITR Training Programmes / FITR Subscriptions

All Hatch Athletic programme subscriptions on FITR are set to auto-renew. If you wish to cancel, you must do so via https://app.fitr.training/ at least 48 hours prior to your next billing date to avoid further charges.

When you cancel, you’ll continue to have access to your programme through the end of your current billing cycle. We do not offer partial-period refunds or credits for unused content.

Fixed price training programmes purchased on FITR cannot be cancelled and are subject to our Digital Product Refund Policy.

Fixed Price Purchases

Hatch Athletic fixed-price purchases/programmes delivered by the Hatch Athletic app (including Coaching Certifications) cannot be cancelled or refunded. Please refer to our Digital Product Refund Policy.

 

Digital Product Refunds Policy

All digital product purchases made on Hatch Athletic are non-refundable, once they have been delivered to you. As all of our products are digital, they are deemed “used” after purchase or download and therefore we cannot accept any request for refunds. This includes the Postpartum Training Programme, Pregnancy Training Programmes, and Coaching Certifications. In the case where a purchase error is made please contact us at info@hatchathletic.com to discuss a resolution.

Refunds will not be offered for part-months, or part-years' subscriptions i.e. cancellation partway through a billing cycle.

Pregnancy Training Programme - Please note

Pregnancy can be a difficult and unpredictable time and we do recognise that not all who will purchase a Pregnancy Training Programme will be able to complete the programming for a variety of reasons. Hatch Athletic Ltd cannot be held responsible for incomplete programmes or changes in circumstances. The Pregnancy Training Programme is a digital product which is delivered in its entirety upon purchase, therefore we adhere to our Digital Product Policy and we cannot ordinarily offer refunds for Pregnancy Training Programmes. From time to time, a programme will not be accessed at all due to extenuating circumstances. In these cases we will review your request or a refund on a case-by-case basis.

 

Live Events Cancellation/Refund Policy

Please refer to the below schedule of timeframes for cancellation/refund for our various live events. 

Academy Workshops

All live Academy Workshop event tickets for workshops are non-refundable.

14 days or less before the workshop start date

Your Academy Workshop ticket may be transferred to an alternative date with >2 weeks' notice prior to the event. 

HATCH PRO Weekend

Refund/Transfer of HATCH PRO fee:

28 days or more before the course start date

90% refund will be given -or-90% transfer will be given towards another course

27-15 days before the course start date

50% refund will be given -or- 50% transfer will be given towards another course

14 days or less before the course start date

We regret that no refund or transfer to an alternative course can be given if a cancellation is made 14 days or less before the course start date (including online day)

To prevent cancellations where possible, Hatch Athletic may accept a change of delegate name, with no administration fee, up to 96 hours before the start of the course. Requests will be dealt with on an individual basis, considering whether this allows time for any pre-course learning requirements to be completed. Refunds will only be made to the payee’s account from which the original payment was made. Refunds must be claimed within 28 days of notice of the cancellation.

All requests to cancel, change a delegate name or transfer to a new course date must be made in writing to info@hatchathletic.com 

Refunds for non-accessibility: where the delegate has not informed the course provider about a special accessibility requirement, cancellation and refund of the course fee is not possible. When notified in advance, if the course provider are not able to offer a solution to the special accessibility requirement the delegate may transfer to another course without penalty.

Non-attendance or partial attendance for any live event

Delegates who fail to attend the course without giving notice, or who give notice after the course has started, are not entitled to a refund or a transfer to another course regardless of the reason for non-attendance.

Delegates who have attended part of the course but are unable to attend the remainder of the course are not entitled to a refund of the whole or any part of the course fee or a transfer to another course.

Live event cancellation by the course provider

Minimum delegate numbers: To ensure the best learning experience possible, there will be a minimum number of delegates required for each course to run effectively, this number may vary for each course type. If the minimum course threshold is not met the course provider reserve the right to cancel the course. For cancellations made in these circumstances delegates will be notified within at least 14 days of the course start date. Delegates will be offered an alternative date(s). If the delegate is unable to attend an alternative date a full refund will be given.

Course tutors: In the event of illness, or unforeseen circumstances, the course provider may, at short notice, substitute a tutor for another tutor. If for any reason a replacement tutor cannot be found at short notice, the course provider reserves the right to cancel and reschedule the course at its sole discretion. Where possible 24 hours’ notice will be given to delegates but, in the event of emergencies, this may happen on the day of the course.

General

The course provider reserves the right to cancel a course at any time without incurring any additional liability to the delegate or organisation in which they work. Such circumstances are, but not limited to: weather conditions, fire, flood, transport strikes, closures or delays or any other force majeure. In such circumstances, the course provider will offer alternative dates where possible, with delegates able to transfer their booking, free of charge, to an alternative date. Special consideration may be given to individual cases if necessary if this occurs. Refunds given are at the sole discretion of the course provider.

 

T-Shirt and Merchandise Purchases

All t-shirt and merchandise orders are processed directly with an external drop-shipping firm called Printful.com. These purchases are therefore liable to Printful.com return/refund policy, as below:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When Printful.com receive a returned shipment, an automated email notification will be sent to us at Hatch Athletic. Unclaimed returns get donated to charity after 30 days.

Wrong Address

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Returned by Customer

Unfortunately due to placing direct orders through a third party, we are unable to offer refunds for orders for buyer’s remorse, returns or size exchanges. Customers requiring a new size would need to place a new order in another size.