FAQs
Please refer to individual product pages for product-specific FAQs.
How can I be a sign up for free resources? +
All of our resources now live on Hatch+. Hatch+ is a free app resource and community offered from a place of care, not profit. You check it out like a normal item, but there's nothing to pay. If you'd like to 'buy us a coffee' and support the work we're doing, please add your donation amount at checkout. Thank you.
Can I try a programme before buying it? +
You can get 3 free workouts for our Pregnancy Training Programme and our Postpartum Training Programme. Or find the pop-up on each programme page. Our FORM programme has a 7 day free trial.
Can I try HATCH COACH before buying it? +
You can get a real feel for our coaching certification by downloading the full course syllabus here
What kit do I need to do a Hatch Athletic programme? +
Each training programme has different kit requirements. Please refer to the individual programme page for a full kit list for each programme. We do have a kit partner, Bulldog Gear, with a 10% discount coupon for you at checkout BULLDOGHATCH.
How do I access a programme/course I've bought? +
You'll see all your active programmes and courses in the Members' Hub dashboard. You can access your product from here OR download the relevant app for your product. If you have a Coaching Certification, Pregnant Athlete Course 3.0, Pregnancy Training Programme, or Postpartum Training Programme, you can download the KAJABI app. If you have subscribed to FORM or FLY you will need to download FITR Client app. Any questions about accessing your products, just email us at info@hatchathletic.com.
Is there a community Facebook Group? +
Even better - we have our very own Hatch Athletic Training Community in your FREE Hatch+ enrolment! Learn, chat, and connect with others all in the app, with Hatch+. We also have lots of healthcare professionals in there too. See you there!
How do I edit payment details in my account? +
This will depend which platform you originally processed your payment. Please refer to "Updating your Payment Details" in our Billing, Refunds & Cancellations Policy.
How do I redeem a coupon? +
If you have a coupon code, you can input this at the time of checkout for your discount to be applied.
How can I cancel or modify my purchase or subscription? +
Please refer to our Billing, Refunds & Cancellations Policy.